I want to cancel my subscription

Follow

Comments

30 comments

  • Lisamaznitysna

    I just want to confirm one thing . If i order the AMZScout monthly , next month i do not want to order again , it will cut the money from my credit card next month automatically?   waiting for your reply urgently .  

    0
    Comment actions Permalink
  • Anastasia

    Thank you for getting in touch!

     Yes, If you start monthly or annual subscription you will be charged automatically once a month( in case you have a monthly subscription) or once a year ( in case you have an annual subscription). If you want to cancel a subscription, please, write us ( amazondevcrew@gmail.com).

    0
    Comment actions Permalink
  • AtoZ
    Hi Anastasia. I do not know why 19.99 (USD) was paid automatically when I did not subscribe.
    Please cancel your subscription right now. And this month I only used the AMZScout FBA calculator pree chrome extension.
    Request a refund of 19.99 (USD) paid this month.
    0
    Comment actions Permalink
  • Roman Kaukiel

    Hello,
    I cancel my subscription on June 19, 2019.
    greetings
    Roman Kaukiel

    0
    Comment actions Permalink
  • Roman Kaukiel

    Hi,

    Yesterday I canceled AMZ scaut subscriptions, and today you have $ 29 from my account. Please give me back my money
    0
    Comment actions Permalink
  • Peter Aisuebeogun

    Same thing happened to me. I canceled my subscription and 29 dollars was deducted from my account. I have been trying to find my account details on your platform but it has disappeared. Are you guys a scam organization? Give me back my funds. I await your response.

    1
    Comment actions Permalink
  • XIA LIU

    Hi,

     

    We want to cancel subscription immediately,please stop charging us Now!

    Waiting for your feedback.

     

    0
    Comment actions Permalink
  • KIBUM HYUN

    Hi, my name is toloshyun.

    I have been using AMZ Scout Web App 'Starter' which is for $39.99 per month.
    I'd like to cancel my subscription now.
    Please expedite my request ASAP!
    0
    Comment actions Permalink
  • KIBUM HYUN

    Hi, my name is toloshyun. 

    I have been using AMZ Scout Web App 'Starter' which is for $39.99 per month.  
    A few days ago, I clearly requested you to cancel my subscription.
    The reason why I want to cancel my subscription was because of my personal circumstances!
    However, $39.99 have already been paid through my credit card! 
    Please cancel my subscription and pay my money back now!!!!!
    Is AMZ Scout scam organization?
    I'm really disappointed with your service
    1
    Comment actions Permalink
  • Юрий Прокопив

    С меня сняли 14.90, кто вам разрешил так делать я согласия не давал, вы воруете наши деньги. Почему Вы без спроса снимаете деньги?

    0
    Comment actions Permalink
  • Joshua Rodriguez

    I want to cancel my subscription please. And I want a refund I haven’t used your service in months and yet you guys keep charging me. I only wanted one months service.

    1
    Comment actions Permalink
  • Юрий Прокопив

    Обратился в поддержку, подписку отменили сразу, средства сказали вернут в течении 5-10 дней, деньги пришли через два дня, Спасибо!)

    0
    Comment actions Permalink
  • Hello Kitty

    Last year, I tried AMZScout and decided to cancel before the trial period ended. Even now, it shows that I still have a 'Custom Plan - FREE' but it appears I was charged $99 last year. There are no invoices or credit cards on file. I became aware that I was still being charged when I saw that my card had two NSF charges from this year. I need to be reimbursed for the $99 last year and to stop charging my card.

    0
    Comment actions Permalink
  • Дмитрий Тимофеев

    Hi! Same situation.

    Intended to purchase only for a month, however, I was charged for 2 months additionally, during of which I didn't use the service.

    Hope AMZ Scout is an honest organization and will refund money for the service I didn't use.

    Will keep posted.

    0
    Comment actions Permalink
  • Marco Moreno

    Hello, I would like to cancel my web app and instead purchase the extension. Since I paid for the product today and I haven't used it, could I get a refund for it? 

     

    0
    Comment actions Permalink
  • Дмитрий Тимофеев

    Dear Anastasia and Alexandra,
    I would like to thank your for your prompt support.
    All claimed refunds are received.
    Many thanks!

    0
    Comment actions Permalink
  • Alexandra

    You're welcome! 
    We were glad to help you! And once again sorry for the inconvenience.

    Best regards, 
    Alexandra AMZScout 

    0
    Comment actions Permalink
  • Queense Kim

    I want to cancel my subscription.

    My ID is queenseway@gmail.com

    Please, canceled my account.

    Thank you

    0
    Comment actions Permalink
  • Чингиз Раманкулов

    Здравствуйте  уважаемые Александра и Анастасия !! У тоже самая история я покупал ваш продукт на месяц и не думал что в следующем месяце с меня снимут деньги без предупреждения . Я бы хотел приостановить работу на время и вернуть свои деньги .И хотел бы узнать как отменить ежемесячное списание с моего счета , 

    мой аккаунт ramchik07@gmail.com

    Спасибо !

    0
    Comment actions Permalink
  • Чингиз Раманкулов
    Hello dear Alexandra and Anastasia !! I have the same story, I bought your product for a month and did not think that next month they will withdraw money from me without warning. I would like to suspend work for a while and return my money. And I would like to know how to cancel the monthly debit from my account,
    
    my account ramchik07@gmail.com
    
    thanks
    0
    Comment actions Permalink
  • Чингиз Раманкулов
    Hello dear Alexandra and Anastasia !! I have the same story, 
    I bought your product for a month and did not think that next
    month they will withdraw money from me without warning.
    I would like to suspend work for a while and return my money.
    And I would like to know how to cancel the monthly debit from my account, my account ramchik07@gmail.com thanks
    0
    Comment actions Permalink
  • wu

    我想取消訂閱

    我的身份證是wu022120@gmail.com

    請取消我的帳戶。

    謝謝

    0
    Comment actions Permalink
  • wu

    我想取消我的訂閱。我想退款,幾一年來我都沒有使用過您的服務

    wu022120@gmail.com

    1
    Comment actions Permalink
  • Vishwesh Thegreatman

    I bought lifetime subscription for $179 but you charged me $242. Also, its not letting me use it. It says please buy when I have already paid. Please refund my money. vishwesh.thegreatman@gmail.com

    0
    Comment actions Permalink
  • mo zooo

    Hello,
    I cancel my subscription on 05 January 2020 

    account : izooomo@gmail.com 
    Thanks
    0
    Comment actions Permalink
  • Stefanus Chandra

    Hello,
    I cancel my subscription on 26 January 2020 

    Thanks
    0
    Comment actions Permalink
  • Nicola Martinelli (GoNiCk)

    I just received a few seconds ago a payment for an annual AMZscout pro extension for $99 but i didn't know that this was a subscription. I don't use anymore this software or any similar. Can i have a complete refund? 

    Account: thegonick@gmail.com

    Thanks
    Nicola

    1
    Comment actions Permalink
  • Uri Shub

    Unbelievable, no account information, no way to visualise or remove debit card info, office number not working, Facebook messenger no reply, Whatsapp messenger no reply. Automatically recharged me for 99 USD when I never set anything for auto recharge. Basically this is theft and wasting my time chasing them up and stealing moey. Not even a warnig email that a reacharge I never asked for was coming up. No online way to cancel subscription. I hope this is resolved ASAP so I don't have to post 1000s of bad reviews about this joke organisation online.

    0
    Comment actions Permalink
  • Uri Shub

    Chat started: 2020-02-10 03:09 PM UTC

    (03:09:49 PM) Customer Service: Welcome! Can we help you with anything?
    (03:10:01 PM) Visitor 1589911 is now known as Uri Shub.
    (03:10:25 PM) Uri Shub: HI
    (03:10:33 PM) *** AMZScout Helpdesk joined the chat ***
    (03:10:38 PM) AMZScout Helpdesk: Hello
    (03:10:43 PM) Uri Shub: Can you confirm my debit card details have been removed from your system?
    (03:11:01 PM) AMZScout Helpdesk: Provide 4 last numbers of the card and your e-mail for this
    (03:11:23 PM) Uri Shub: because I've just spent 2 days trying to cancel a false auto generated order which I never signed up for and the account has no payment details visible
    (03:11:49 PM) Uri Shub: before I do, is this info visible to me in my account page?
    (03:11:59 PM) Uri Shub: because I cannot see it
    (03:12:16 PM) AMZScout Helpdesk: For cancellation, you just need to write us, will do this. In case you pay by PayPal you can cancel it by yourself at any time.
    (03:12:41 PM) AMZScout Helpdesk: Unfortunately, when you pay by card, this information is not shown on web site.
    (03:12:51 PM) Customer Service: Hi Uri Shub, welcome back! What can we help you with?
    (03:12:53 PM) Uri Shub: so how do customes see their subscriptionpayments and card details in their online account?
    (03:13:00 PM) Uri Shub: or they can't?
    (03:13:07 PM) Uri Shub: customers...
    (03:13:33 PM) Uri Shub: I'm looking at my online account and I cannot see any payment details
    (03:13:39 PM) Uri Shub: or my card
    (03:13:44 PM) AMZScout Helpdesk: Information about the account and the date of the payment is shown in the tool you bought. Also you receive the receipts on the e-mail you've used.
    (03:13:56 PM) Uri Shub: or my original subscription payment, no codes nothing
    (03:15:23 PM) Uri Shub: and where is the option to turbn off the auto renew button which I never switched on but somehow was magically switched on?
    (03:15:36 PM) Uri Shub: or is that hidden too?
    (03:15:59 PM) AMZScout Helpdesk: For cancellation, you write to us and provide your payment details.
    (03:16:44 PM) Uri Shub: please can you tell me where the auto renew button on and off switch is giving the customer control of their renewals?
    (03:16:44 PM) AMZScout Helpdesk: Provide 4 last numbers of the card and your e-mail. Will check and delete you card
    (03:17:07 PM) Uri Shub: so where is the renewal on and off button in the account?
    (03:17:15 PM) Uri Shub: or does this not exist?
    (03:17:48 PM) Uri Shub: If you tell me now I can go in and switch the auto renew button off..
    (03:18:14 PM) Uri Shub: could you please let me know where the auto renew on/off switch is?
    (03:18:33 PM) AMZScout Helpdesk: The payments are provided through 3d system. This data is not shown at web site. You contact us for cancellation if pay by card.
    (03:18:43 PM) Uri Shub: I wasn't asking that
    (03:18:51 PM) AMZScout Helpdesk: So just provide your e-mail and 4 last numbers of the card
    (03:19:51 PM) Uri Shub: I was asking where it states tha the order will be atomaically renewed fter year and where the control panel is for switching off the auto renew. I'd like to see either the auto renew policy or the auto renew switch
    (03:20:17 PM) AMZScout Helpdesk: All details are provided in terms of use: https://amzscout.net/terms-of-use/
    (03:20:18 PM) Uri Shub: firstly could you confirm that the auto renew is on but the customer has no control over this so cannot switch it off?
    (03:20:31 PM) Uri Shub: that's correct right?
    (03:20:55 PM) AMZScout Helpdesk: Once you subscribe the subscription is prolonged automatically until you cancel it.
    (03:21:13 PM) AMZScout Helpdesk: Except for one-time payment for lifetime license
    (03:21:24 PM) Uri Shub: is there an on/off switch on the account page?
    (03:21:43 PM) AMZScout Helpdesk: No, this is not on web site
    (03:21:44 PM) Uri Shub: for prologation?
    (03:21:53 PM) Uri Shub: go fuck yourselves

     

    0
    Comment actions Permalink
  • Uri Shub

    Summary of the above, when you subscribe you are automatically locked into auto-recharge but you will be unaware of it because they don't tell you on the website. You Subscribe and one day you suddenly see an auto recharge. You have no control over this. This is confirmed above where the agent says there is no on/off auto recharge (prolongation) button on their website accounts page, which is standard on most honest websites. When the agent says you need to 'cancel' they mean you have to cancel after the payment has gone through retrospectively by email.

    Most people won't know a payment has gone out, until they view their bank statement. In my case I was lucky to see the debit a few hours after it happened. Do not sign up with this company who are blatantly miss-selling and hiding their auto renewal policy somewhere deep inside their sneaky terms and conditions page. Stupidly, by misleading their customers, they will only damage their reputation, and enhance their image as scammers.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk